Refund, Return & Exchange Policy

At VISH CLOSET , we strive to ensure you love every purchase. If something isn’t right, we’re here to help.

Please read our policy carefully before initiating a return or exchange.

Exchange Policy

    We offer product exchanges within 7 days of delivery.

    You are eligible for an exchange if:
    • You received the wrong product
    • The product was damaged upon delivery
    • You are facing size or fit issues

    Exchange Conditions:
    • The item must be unused, unwashed, and in its original condition
    • All original tags and packaging must be intact
    • Exchange requests must be raised within 7 days from the delivery date
    • Items showing signs of wear, washing, or alteration will not be eligible

    Once your exchange request is approved, we will initiate the exchange process as per availability of stock.

    Return Policy

      Returns are accepted only on selected products.

      Return Eligibility:
      • Return requests must be made within 7 days of delivery
      • The product must be unused, unwashed, and undamaged
      • Original tags and packaging must be intact

      Non-Returnable Items:
      • Used or damaged products
      • Lingerie and all undergarments
      • Any product marked as “Non-Returnable” at the time of purchase

      If an item fails our quality check during inspection, the return request may be declined.

      Refund Policy

        We do not offer refunds to the original payment method.

        Approved returns will be refunded in the form of store credit to your brand wallet.

        Store Credit Terms:
        • Store credit will be added after the returned product passes quality inspection
        • Store credit can be used for future purchases on our website
        • Store credit is non-transferable and cannot be converted to cash

        Damaged or Incorrect Products

          If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
          • Order Details
          • Clear photos of the product
          • Unboxing video (if available)

          Our team will assist you with a priority exchange.

          How to Initiate a Return or Exchange

            To request a return or exchange:

            whatsapp number : 8460437569

            1. Contact our customer support at email : care.vishcloset@gmail.com
            2. Share your order number and reason for request
            3. Our team will guide you through the next steps

            Important Notes

            • Reverse pickup availability depends on your location
            • Shipping charges (if applicable) may be deducted from store credit
            • Vish Closet reserves the right to deny returns or exchanges that do not meet our policy conditions.